Cancellation & Refund Policy
Effective October 21, 2026
Deposits
Some services require a deposit, based on the price of the service. The amount is shown before you book. A deposit holds your appointment time. It is not an extra charge: the full deposit goes toward the price of your service, and you pay the rest at your appointment.
Cancelling or rescheduling
- At least 24 hours before your appointment: you'll get a full refund of your deposit, or we can move it to your new appointment.
- Less than 24 hours before, or not showing up: your deposit may be kept to cover the reserved time.
To cancel or reschedule, call or text us using the contact details below. The time we receive your message counts as your cancellation time.
If we need to cancel
If we have to cancel or can't keep your appointment, you'll get a full refund of anything you paid, or you can choose to reschedule.
How refunds are paid
Refunds go back to the card or payment method you used, through Square. Once we issue a refund, it can take several business days to appear, depending on your bank.
Prices
Prices shown as "from" are starting prices. Your final price depends on your hair and the service, and we'll confirm it at your appointment.
Questions about a charge
If something doesn't look right, please contact us first, and we'll work to fix it quickly.
Contact us
Color Closet
1655 Rainbow Dr, Suite 9, Bullhead City, AZ 86442
Phone: (661) 618-4202
Email: cmacy78@gmail.com